Frequently Asked Questions
Find quick answers to the most common questions about our tours, bookings, and travel services.
Simply browse our tours, select your preferred date and time, add to cart, and proceed to checkout. You will receive an instant confirmation email with your booking details and e-voucher.
Yes! For groups of 10 or more, we offer special group rates and customizable itineraries. Contact our support team at least 7 days in advance for the best experience.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are secured with 256-bit SSL encryption.
Absolutely. We use industry-standard encryption and never store your full card details. All payments are processed through PCI-DSS compliant gateways.
Visa requirements depend on your nationality. Citizens of many countries can obtain an e-Visa online within minutes. Some countries enjoy visa-free entry. Check our 'How to Get to Turkey' page for country-specific information.
Most e-Visas are approved within minutes. We recommend applying at least 48 hours before your departure to avoid any delays. The e-Visa is sent directly to your email.
Most of our tours operate rain or shine. In case of severe weather, we will notify you via email/SMS and offer a full refund or reschedule at no extra cost.
Many of our tours are family-friendly and accessible. Each tour page clearly indicates age restrictions, mobility requirements, and difficulty levels. Contact us for personalized recommendations.
Free cancellation is available up to 24-48 hours before most activities, depending on the specific tour. Refunds are processed within 5-7 business days to your original payment method.
Yes, most bookings can be rescheduled free of charge up to 24 hours before the activity. Simply log into your account or contact our support team.
Click the 'Log In' button in the top navigation and select 'Sign Up'. You can register with your email or use Google/Apple sign-in for instant access.
On the login page, click 'Forgot Password'. Enter your email address and we will send you a secure link to reset your password within minutes.
Still have questions?
Our support team is ready to help you with anything else you need.